Privacy Policy

What information do we collect and why

We use various parts of information to help us improve your experience in different ways, but we won’t ask you for information that we don’t need.

Contact Details:

Name, Billing Address

This is essential to allow us to complete our contract with you. Also, we use this to help detect and prevent fraud against you and us.

Delivery Address

We simply need to know where you want us to send the order if it’s not going to your billing address.

Phone Number & Mobile Number

We keep in touch with our customers if we have a query with your order and the best way to do this is to give you a call.

Email address

This is crucial to have an account with us.

We have a requirement to send you information about your order status so it is essential we send you these emails.

Your data will be transferred to the following third parties to allow the purchase of items Wix, Paypal.

Payment

Our payment processing partners, Wix and PayPal, for the purpose of taking and validating your payment.

Delivery

Our address validation partner Royal Mail for the purpose of looking up your address from details you provide.

Our delivery partners, Royal Mail and Evri, for the purpose of delivering your order and providing you with updates on the progress of your delivery.

We also ask our customers if they wish to receive exclusive offers, discount vouchers, and new product information and we use emails to keep our customer up to date with these.

For those customers who don’t want to receive these you can change your preferences in your ‘My Account’ section or unsubscribe via any email we have sent to you.

Payment Details

Debit/Credit Card details including Security/CVV code or your Paypal information.

Firstly, we would like to assure you we do not keep this information. It is needed to complete the contract of purchase. We also need this information to help detect and prevent fraud against you and us. It is also used to be able to carry out any refunds to you.

We use highly reputable companies to process all our payments. For card payments we use Wix integration and we also use Paypal.

Communication Details

We may contact you via Phone, Email or Social Media.

While we are continually striving to improve our businesses, we acknowledge from time to time things can go wrong. On these occasions it is essential that we keep a record of your communication with us and ours with you so we can deliver the best service to you. We also want to improve our customer care and our products to better meet our customers’ needs.

Retention Period

Your personal data will be kept on our secure system for the duration of your customer relationship with us.

Cookies are small pieces of information stored on your device which are being used on our website as follows:

To keep track of the items in your basket. This cookie is deleted when you close your browser.

When you sign in as a customer, to keep you signed in. These cookies are deleted when you sign out or close your browser.

You can turn off cookies within your browser, but if you do that you won’t be able to place orders or access your customer account. Google Analytics and Wix Analytics is used on this site.